I value your trust and take every consultation seriously. Since my work involves time-intensive preparation and personalized analysis, I follow the policy below:

1. No Refunds After Consultation

Once a consultation has been conducted, the fee is non-refundable, regardless of satisfaction with the outcome, accuracy, or interpretation.

2. Refunds Before Consultation

If I am unable to conduct the consultation for any reason, you are entitled to a 100% refund.

If you choose to cancel your appointment at least 48 hours before the scheduled time, a refund may be issued after deducting any applicable transaction charges.

3. Rescheduling

If you are unable to attend at the booked time, you may reschedule once to a new slot, subject to availability.

Missed appointments without notice will not be refunded.

4. Exchange of Services

Payments made for one service (e.g., a 3-question reading) cannot be transferred or exchanged for another service (e.g., a 6-question reading).

A new booking must be made for a different service.

5. Technical Issues

In case of genuine technical issues (internet/power failure, call drop) on my side, the session will be rescheduled at no extra cost.

If the issue occurs on the client’s side, rescheduling will be at my discretion.